Terms & Conditions

1. About Us

SoloDeck (“we”, “us”, “our”) operates the website solodeck.co. We sell digital products including AI prompt toolkits, templates, and guides designed for small businesses, sole traders, and SMEs.

To contact us, please email hello@solodeck.co or use our contact page.

2. Definitions

• “Digital content” means the downloadable files, toolkits, templates, guides, and other digital products available for purchase on our website.
• “Order” means your purchase of digital content through our website.
• “You” and “your” means the person placing an order with us.

3. Placing an Order

By placing an order on our website, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract.

All orders are subject to acceptance by us. A contract between us is formed when we send you a confirmation email with your download links.

4. Pricing and Payment

• All prices are displayed in British Pounds (GBP) and include VAT where applicable.
• Payment is processed securely via Stripe. We do not store your payment card details.
• We reserve the right to change our prices at any time, but changes will not affect orders that have already been confirmed.
• Discounts (including bundle pricing and multi-item discounts) are applied automatically at checkout and cannot be combined with other offers unless stated otherwise.

5. Delivery of Digital Content

All products are delivered digitally. After successful payment, you will receive an email containing secure, time-limited download links. No physical products will be shipped.

Download links are for your use only and expire after a set period. If you experience any issues accessing your downloads, please contact us and we will arrange new links.

6. Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day right to cancel a distance purchase.

However, when you purchase digital content from us, you will be asked at checkout to expressly consent to immediate delivery and to acknowledge that you will lose your 14-day right to cancel once the download begins.

If you have given this consent, your right to cancel is lost once the digital content has been accessed or downloaded. If you have not yet accessed the content and are within the 14-day cancellation period, you may cancel your order for a full refund by contacting us.

7. Refunds

Once digital content has been downloaded or accessed following your consent to immediate delivery, we are unable to offer refunds for change of mind.

Your statutory rights are not affected. Under the Consumer Rights Act 2015, if the digital content we supply is faulty, not as described, or not fit for a purpose you made known to us before purchase, you are entitled to a repair, replacement, or — where repair or replacement is not possible or has not resolved the issue — a price reduction which may amount to a full refund.

To request a remedy, please contact us at hello@solodeck.co with your order number and a description of the issue. We will respond within 5 business days. Any refund due will be issued using the original payment method within 14 days.

8. How You May Use Our Products

• Our digital products are licensed for your personal or internal business use only.
• You may use the prompts, templates, and guides within your own business operations and for your own clients.
• You may not resell, redistribute, share publicly, or make available our digital content (in whole or in part) to any third party, whether for free or for a fee.
• You may not claim authorship of our content or present it as your own original work for sale.
• If you have purchased a product for use within a team or organisation, the licence covers the individual purchaser only. Additional team members require separate licences.

9. Intellectual Property

All content on this website and within our digital products — including text, design, layout, graphics, and branding — is owned by SoloDeck and is protected by copyright and other intellectual property laws. All rights are reserved unless explicitly stated otherwise.

10. Accuracy of Information

Our products are designed to help you use AI tools more effectively in your business. However, AI outputs vary depending on the tool used, the input provided, and the context. We do not guarantee specific results, outcomes, or revenue from using our products.

You are responsible for reviewing and adapting any AI-generated content before using it in your business, particularly where it relates to legal, financial, medical, or regulatory matters.

11. Limitation of Liability

To the fullest extent permitted by law, SoloDeck shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our digital products.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

12. VAT

All prices include VAT at the applicable UK rate for digital services. VAT is calculated and applied at checkout.

13. Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page with the “last updated” date revised accordingly. Changes will not apply retrospectively to orders already placed.

14. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these terms, please contact us at hello@solodeck.co.